Privacy policy

Privacy Policy

Fluff and Stuff Keepsakes

Last Updated – November 2025 

Fluff & Stuff Keepsakes understands the importance of protecting your personal information. This policy explains how we collect, use, and safeguard the information you provide when placing an order or interacting with our website.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR).

 

1.      What Information We Collect

We collect the following types of personal data when you interact with our website or place an order:

• Name
• Contact details (email address, phone number, postal address)
• Order details and customisation requirements
• Payment and billing information (handled securely through payment providers)
• Any images or personal details added to custom designs
• Clothing and fabric items you send that may contain personal identifiers (e.g., name labels)

We also collect basic technical information through cookies - see below.

 

2.      How We Use Your Information

We process your information to:

• Create and deliver your keepsake order
• Communicate with you about your order
• Manage returns, refunds, and customer support
• Comply with tax and legal requirements
• Improve website performance

We never sell your personal information.

 

3.      Legal Basis for Processing

We process your data under the following legal grounds:

• Contractual necessity (required to fulfil your order)
• Legal obligation (records and tax requirements)
• Consent (for marketing communications)

You can withdraw consent for marketing at any time by contacting us.

 

4.      Sharing Your Information

We only share data where necessary to run our business, including:

• Payment processors
• Postal and delivery services
• Website hosting and IT services

These partners are required to protect your data under UK GDPR.

We do not transfer data outside the UK unless adequate protections are in place.

 

5.      How Long We Keep Your Data

We keep:

• Order records for up to 7 years (for legal and tax purposes)
• Email and communication data for up to 24 months
• Any uploaded photographs are deleted once the order is completed

Fabric/clothing sent for keepsake creation will be returned or responsibly disposed of based on your instruction.

 

6.      Your Rights

You have the right to:

• Access the personal information we hold
• Request corrections to inaccurate data
• Request erasure of your data (where legally allowed)
• Object to certain types of processing
• Request restriction of use or transfer of your data
• Withdraw marketing consent at any time

To exercise your rights, contact:
fluffandstuffkeepsakes@hotmail.com

If you are unhappy with our response, you may contact:
Information Commissioner’s Office (ICO) — www.ico.org.uk

 

7.      Cookies & Website Tracking

Our website may use cookies to:

• Improve browsing experience
• Process your shopping basket and checkout
• Analyse website performance

You can manage cookie preferences through your browser settings.

 

8.      Security

We take appropriate measures to protect your data including:

• Secure website and payment encryption
• Limited access to personal data
• Safe handling of physical clothing and labels

However, no system can guarantee complete security.

 

9.      Who We Are

Business name: Fluff and Stuff Keepsakes
Business owner: Selene Prior
Address: 2 Addison Mews, DT3 6FL
Email: fluffandstuffkeepsakes@hotmail.com
Website: www.fluffandstuffkeepsakes.co.uk
We are the data controller for the personal information you provide.

10.  Changes to This Policy

We may update this page periodically. The latest version will always be available on our website.

If you have any concerns or questions about your privacy, please contact us. We are always happy to help keep your cherished memories safe — including the information that comes with them.